Choose your mailbox and folder
Check that the intended mailbox is selected, then open its folder list. Inbox, Sent, Drafts and the other available system folders have different purposes.
Use the selection controls to choose messages before a bulk action. Review the selected messages and destination before confirming a move.
Move and find messages
Use the move or archive actions offered by the current mailbox interface. Archive retains messages outside Inbox; it is not the same as deleting them.
Where custom folders are available, use the folder-creation control and a name accepted by the interface. Folder changes apply to the current mailbox, not every workspace.
If a move is interrupted
Refresh the relevant folders and inspect where messages now appear before repeating an uncertain action. If the interface offers recovery for a pending move, use that flow.
Search and folder views can take time to refresh. If messages appear missing, check the mailbox, destination folder, Spam and Bin before contacting support.