Personal billing
Open Account plans. If you have an active paid personal subscription and billing management is available, select Manage billing to open Stripe.
Use the invoice or billing-history options provided in that portal. Available documents depend on the payments and subscription connected to your account.
Business billing
An authorised organisation owner can open the business package settings and choose Manage billing and cancellation where available.
Check that you opened the intended organisation’s portal rather than personal billing. Access to the organisation does not automatically grant every member billing access.
If an invoice is missing
A Free account may have no paid invoice. Pending or failed checkouts may not produce the same documents as completed payments.
Contact billing support with the account or organisation name, approximate payment date and a non-secret invoice or transaction reference if available. Never send a full card number, card security code, password or Stripe portal link.